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Primary Care Academic Detailing Service

Benefit your patients and practice with free, virtual, 1-on-1 discussions with a trained clinical pharmacist (academic detailer) in your region.

Receive the leading clinical information and be connected to regional resources, while earning Mainpro+/Learning Plan credits. Family physicians and primary care nurse practitioners in Ontario, sign-up below for one of these discussions.

This program is a "must do" for anyone wanting quality CME that translates to your specific patient care needs. The program is unbiased, objective, evidence based and is focused to your patient and practice needs. It really helps putting the latest data regarding patient care into perspective. The only commitment is your time, and I have over the past 27 years of practice, paid hundreds of dollars to attend one or two day programs that are 1/2 the quality you get with the academic detailing and its supportive programs.
Dr. Keith Thompson, London

Academic detailing available on



  • Use spirometry to confirm diagnosis
  • Assess symptom severity, risk of acute exacerbation, and comorbidities
  • Initiate and adjust maintenance therapy tailored to patient factors
  • Develop a COPD management plan
  • Access local patient and provider resources

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  • Weigh the benefits and harms of insulin
  • Understand insulin cost and coverage
  • Get comfortable with starting insulin
  • Consider biosimilars and switch ODB patients on originator insulins to biosimilars
  • Manage hypoglycemia
  • Troubleshoot common insulin situations (e.g., liphypertrophy, diabetic ketoacidosis)

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  • Weigh the benefits and harms of non-insulin pharmacotherapy
  • Understand pharmacotherapy cost and coverage
  • Individualize and reassess A1c targets
  • Consider factors beyond A1C lowering (e.g., cardio-renal risk and share decision-making) when selecting non-insulin pharmacotherapy


  • Know who and how to screen
  • Individualize therapy using a shared decision-making approach
  • Select and adjust medications
  • Know when and how to switch or augment therapy
  • Find accessible, affordable local support resources for patients


  • Optimize the use of natriuretic peptides for diagnosis and monitoring
  • Start, titrate and monitor quadruple therapy
  • Manage drug therapy during worsening heart failure
  • Develop a patient care plan/flow sheet
  • Enhance continuity of care between settings
  • Connect your patients to local resources and programs



  • Understand the impact of falls on Canadians
  • Know when and how to screen for risk of falls
  • Identify and assess contributing risk factors
  • Implement interventions based on risk factors
  • Integrate falls prevention and management into practice
  • Access patient and provider resources

Benefits

  • Customized to your practice

  • Connected to your regional resources

  • Convenient at just 30 minutes per topic

  • Free Mainpro+/Learning Plan credits

  • At a time that works for you





Meet the team

  • CEP academic detailers

    Jana McNulty

    BSCPHM

    Jana McNulty is a registered clinical pharmacist and academic detailer.  In addition to her work with the Centre for Effective Practice, Jana is the hub pharmacist for Project ECHO St. Joseph’s Care Group. Jana has strong foundational training and experience in pharmacotherapy and clinical evidence appraisal with a special focus on chronic pain and safe opioid management in primary and community care.  She holds a CDE designation and certification in opioid dependence treatment.

    Jana obtained her Bachelor of Science in Pharmacy Degree from Dalhousie University.

  • Mathew DeMarco

    BSCPHM, PHARMD, RPH

    Mathew DeMarco is a research coordinator at the University of Waterloo School of Pharmacy in addition to his work as an academic detailer. His areas of clinical practice include primary care and specialty interdisciplinary clinics in chronic pain, cardiology, HIV and HCV. 

    Mathew obtained his entry-level Pharm D from the University of Waterloo School of Pharmacy.

  • Nicole Seymour

    BSCPHARM, PHARMD, ACPR, RPH

    Nicole Seymour is currently working as an inpatient hospital pharmacist at St. Thomas Elgin General Hospital in addition to her work as an academic detailer. She also works for the University of Waterloo School of Pharmacy to coordinate student rotations in the London and surrounding region. She has experience as a clinical pharmacist with London Health Sciences Centre’s Acute Care of the Elderly, outpatient Nephrology and inpatient Mental Health programs. She has also worked with Thames Valley Family Health Team as a clinical pharmacist. 

    Nicole obtained her pharmacy degree from the University of Waterloo and then went on to complete her hospital pharmacy residency at London Health Sciences Centre. She received her Doctor of Pharmacy from the University of Waterloo.

  • Sachin Duggal

    HBSC, PHARMD, RPH, CDE

    Sachin Duggal is a clinical pharmacist and consultant practicing within the communities of Mississauga and Toronto. His areas of practice include complex geriatric care, diabetes education and hypertension management where he works with family physicians to optimize treatment plans.

    Sachin obtained his Doctor of Pharmacy and Honours Bachelor of Science degrees from the University of Waterloo and has gone on to work in a variety of practice settings including hospital, community and family health teams across the province of Ontario.

  • Silvana Ferrara

    BSCPHM, RPH

    Silvana Ferrara is a clinical pharmacist currently working as an academic detailer. She has been a practicing pharmacist for over 25 years and has enjoyed a rewarding career in both the retail and long-term care sector. Silvana gained extensive experience in geriatrics, working for 12 years as a long-term care clinical pharmacist, focusing on medication management within a multidisciplinary team.

    Silvana obtained her pharmacy degree from the University of Toronto.

  • Trish Rawn

    BSCPHM, PHARMD

    Trish Rawn is a hospital pharmacist who currently practices at Mount Sinai hospital, in addition to her work as an academic detailer and clinical service director. She has extensive experience in hospital pharmacy, continuing education for health professionals, critical appraisal of health literature, medical writing, and patient health coaching programs. She is also a certified health coach specializing in health behaviour change.

    Trish obtained her pharmacy degree and later her Doctor of Pharmacy from the University of Toronto. 

  • Hamilton Family Health Team

    Janie Bowles-Jordan

    RPH, ACPR, CDE

    Janie Bowles-Jordan works as a clinical pharmacist and academic detailer with the Hamilton Family Health team and Compass Community Health Centre. She works with the chronic disease states of diabetes, pain, mental health, geriatrics, palliative care and smoking cessation. As the regional clinical coordinator with the University of Waterloo School of Pharmacy, she also placed, oversees and mentors students' experiential rotations in the Hamilton region.

    Janie obtained her degree from the University of Toronto. She completed her hospital residency and worked previously at St. Joseph's Hospital in Hamilton.

  • Leslie Bhardwaj

    BSCPHM, PHARMD, CDE

    Leslie Bhardwaj is a clinical pharmacist, academic detailer, and professional practice lead for pharmacy with the Hamilton Family Health Team. She works in a multi-disciplinary primary care team setting where her practice involves chronic disease management including diabetes, cardiovascular disease, smoking cessation and chronic pain.

    Leslie obtained both her pharmacy degree and Doctor of Pharmacy from the University of Toronto.

  • Lucy Feng

    BSCPHM, PHARMD, ACPR

    Lucy Feng is a clinical pharmacist and academic detailer at the Hamilton Family Health Team. She has also worked as a nephrology pharmacist at London Health Science Center where she completed her hospital pharmacy residency.

    Lucy obtained her pharmacy degree and Doctor of Pharmacy from the University of Waterloo.

  • Peter Carducci

    PHARMD

    Peter Carducci is a clinical pharmacist and academic detailer at the Hamilton Family Health Team. While working in primary care he receives consults to optimize medication management for patients with chronic disease. He works alongside a multi-disciplinary team to provide pharmaceutical care for patients across Hamilton.

    Peter obtained his Doctor of Pharmacy degree from the University of Waterloo in 2020. Peter completed a hospital pharmacy residency at Trillium Health Partners prior to joining the Hamilton Family Health Team in 2021.

  • Health For All Family Health Team

    Margaret Jin

    BSCPHM, PHARMD, MSC, CDE

    Dr. Margaret Jin is currently working with the Health For All Family Health Team as a clinical pharmacist and certified diabetes educator. She has worked in many pharmacy settings including community and teaching hospitals, community pharmacies, nursing homes and primary care. 

    Margaret received the bachelor of science pharmacy (BSc PHM) and doctor of pharmacy (PharmD) degrees at the University of Toronto; and the Health Research Methodology Master of Science degree at McMaster University.

  • Price Edward Family Health Team

    Janice Hall

    BSCPHM, RPH

    Janice Hall is a pharmacist with the Prince Edward Family Health Team. She provides pharmacy services in a multidisciplinary environment, with an emphasis on complex patients with chronic diseases, smoking cessation and participation in a primary care memory clinic. Janice has held positions in various hospital, community and correctional services pharmacies before moving to primary care in 2008. 

    Janice obtained her pharmacy degree from the University of Toronto, and is currently enrolled in the Master of Health Professions Education program at Queen’s University. 

  • Thames Valley Family Health Team

    Dennis Angevine

    RPH, BSCPHARM

    Dennis Angevine is a clinical pharmacist and academic detailer at the Thames Valley Family Health Team. He works in a multi-disciplinary team with a focus on geriatric medication reviews, diabetes, COPD, and smoking cessation. He has previously worked as both an inpatient and outpatient pharmacist at the London Health Science Centre.

    Dennis obtained his pharmacy degree from Dalhousie University.

  • Katherine Koroluk

    BSC, PHARMD, ACPR


    Katherine Koroluk is a clinical pharmacist currently practicing at the Thames Valley Family Health Team in London, Ontario. She has worked in a broad range of clinical settings including primary care, home care, inpatient medicine, and community pharmacy. She has a special interest in polypharmacy and deprescribing, home care, and shared decision making surrounding medication use.

    Katherine has completed all of her training at the University of Toronto. Her degrees include a Bachelor of Science and Doctor of Pharmacy, and she is in the final stages of completing her Master of Science. She has also completed a primary care pharmacy residency at the University Health Network in Toronto.

  • Payal Patel

    BSCPHARM, ACPR, PHARMD

    Payal Patel works with the Thames Valley Family Health Team as a clinical pharmacist and clinical lead. She has an extensive history in primary care, hospital care, emergency medicine, as well as academia. At present, she has a particular interest in deprescribing and helping  patients make informed decisions about their drug therapy.

    Payal obtained her pharmacy degree form the University of Manitoba, completed her hospital residency at the Alberta Childrens Hospital, and received her Doctor of Pharmacy degree from the University of British Columbia.

  • William Ong

    BSCPHARM

    William Ong is a clinical pharmacist currently practicing at the Thames Valley Family Health Team as part of a multidisciplinary team. He has 20 years of retail pharmacy experience. Prior to completing his pharmacy degree he worked as a hospital pharmacy technician. In the past he has been an instructor at Fanshawe College (London, ON) and worked with the Pharmacy Examining Board of Canada. He is currently involved with working and teaching medical residents at the St. Josephs Family Health and Dental Centre (London, ON). He has a special interest in smoking cessation, the pharmacist/patient interaction, and diabetes care. 


    William obtained his pharmacy degree from the University of Saskatchewan.

  • Clinical Leads

    Arun Radhakrishnan

    MSC, MD, CM, CCFP

    Dr. Arun Radhakrishnan is a family physician with a focused clinical practice in chronic non-cancer pain. He is an Assistant Professor with the Department of Family and Community Medicine at the University of Toronto and has a teaching affiliation with The Ottawa Hospital and the Elisabeth Bruyere Hospital. His research and education interests are in knowledge translation, mentoring and information and communication technologies in healthcare. He has led the development of a number of award-winning educational programs, clinical practice tools and resources to support primary care management of chronic pain. He is a past AMS Phoenix Fellow and is currently the Medical Director of the Adaptive Mentoring Networks with the Centre for Effective Practice. 

    Dr. Radhakrishnan provided clinical leadership for the opioid therapy for chronic non-cancer pain, non-pharmacological and non-opioid options for chronic non-cancer pain and opioid use disorder topics.

  • Felicia Presenza

    BSC, MD, CCFP (COE)

    Dr. Felicia Presenza is a care of the elderly physician working in Sudbury, ON. She works at St. Joseph’s Continuing Care Centre on the rehab floor, and also provides dementia care at memory clinics. She has a geriatric-focused family practice and is faculty with The Review Course helping family medicine residents prepare for their CCFP exam.

    Dr. Presenza provided clinical leadership for the benzodiazepine use in older adults topic and the fall prevention and management topic.

  • Rahul Jain

    MD CCFP MSCCH (HPTE)

    Dr. Rahul Jain is an academic family physician and hospitalist at Sunnybrook Health Sciences Centre. He is an Assistant Professor in the Department of Family and Community Medicine at the University of Toronto. Dr. Jain is involved with heart failure guideline development (C-CHANGE and CCS), knowledge translation activities including presenting at national conferences, co-leading an update of the outpatient HF flowsheet to guide clinicians in practice, invited to speak at the HeartLife Foundation conference for patients/caregivers, and volunteers with the Heart and Stroke Foundation as a spokesperson on media campaigns and on roundtable discussions to build a national action plan for heart failure.

    Dr. Jain provided clinical leadership for the heart failure topic.

  • Risa Bordman

    MD, CCFP-PC, FCFP

    Dr. Risa Bordman is a family physician and palliative care clinician in Toronto. She has extensive experience in research and education and is an Associate Professor at The University of Toronto and McMaster University. She is the Residency Program Director at the Foundation for Medical Practice Education, Faculty Development lead for the Office of Education Scholarship at the University of Toronto and Co-chair Palliative Care Education Committee, Division of Palliative Care, University of Toronto.

    Dr. Bordman provided clinical leadership for the type 2 diabetes topics.

  • Sharon Bal

    MD CCFP FCFP

    Dr. Sharon Bal is a family physician practicing in Cambridge with privileges at Cambridge Memorial Hospital. She is a Regional Clinical Lead (Ontario Health, West) and an Assistant Clinical Professor in the Department of Family Medicine, Michael G. DeGroote School of Medicine, McMaster University, where she holds leadership roles as Preclerkship Coordinator (Waterloo Regional Campus) and Chair, Electives of the UGME Program. Dr. Bal has a special interest in health equity and mental health, chairing the CND Quality Committee and participating in provincial initiatives including the Advisory Committee for the Anxiety Disorder Quality Standard (HQO), and is a current member of the Depression and Anxiety-Related Disorders Provincial Advisory Table, OH.

    Dr. Bal provided clinical leadership for the anxiety and depression topic.

  • Winyan Chung

    MBCHB, MRCGP, CCFP

    Dr. Winyan Chung is a family physician in Sault Ste. Marie ON, working in primary care, long term care and hospital in-patient service. She is currently working as clinical co-lead for the Healthy Aging Project with the Algoma Ontario Health Team.

    Dr. Chung provided clinical leadership for the fall prevention and management topic.

  • Clinical Service Director

    Trish Rawn

    BSCPHM, PHARMD

    Trish Rawn is a hospital pharmacist who currently practices at Mount Sinai hospital, in addition to her work as an academic detailer and clinical service director. She has extensive experience in hospital pharmacy, continuing education for health professionals, critical appraisal of health literature, medical writing, and patient health coaching programs. She is also a certified health coach specializing in health behaviour change.

    Trish obtained her pharmacy degree and later her Doctor of Pharmacy from the University of Toronto. 

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